FAQs

We deliver prepaid orders across India through our trusted logistics partners.

Estimated standard delivery: 3–7 business days after dispatch across India.

Timelines are estimates and may vary due to weather, festivals, strikes, courier delays or other circumstances beyond our control.

Standard shipping orders are usually dispatched within 24–48 hours after payment confirmation. We process these orders Monday to Saturday, excluding public holidays. Orders placed after 2 PM enter processing on the next working day. Dispatch may take longer during festivals or service disruptions. For Jaipur local delivery, please see the local delivery details below.

Tracking details are shared after dispatch. Please use the tracking link sent with your dispatch confirmation, or contact us with your Order ID and we will check the status for you.

Shipping is charged separately. Charges are based on the higher of the actual packed weight or the volumetric weight, and are shown at checkout before you pay.

View the complete rate chart in our Shipping Policy

Each order can contain items up to 25 kg. For orders above 25 kg, please place separate orders or contact us for assistance.

• Local delivery may be available through a local delivery partner for eligible Jaipur pin codes within approximately 20 km of our Shyam Nagar store.
• Eligible orders placed before 5:00 PM are generally delivered within 30–90 minutes, subject to service availability.
• Orders placed after 5:00 PM may be delivered the next day.
• Delivery charges depend on distance and weight, and must be prepaid.
• Heavy orders may require multiple trips or separate handling.

No. We currently deliver only within India.

No. We accept prepaid orders only.

We accept UPI, credit cards, debit cards, net banking and supported wallets through authorised payment gateways.

We do not offer discounts. Our products are fairly and transparently priced.

Product prices are generally kept the same online and in-store. Shipping charges are applied separately to online orders.

You may request cancellation within 1 hour of placing the order by contacting us through WhatsApp or call on +91 9079002340, or by email at care@govindjee.store, with your Order ID. Processed or dispatched orders cannot be cancelled.

• If the parcel is visibly damaged, you may refuse delivery or accept it with a delivery remark.
• Record one clear, continuous unboxing video — from the sealed parcel until every item is checked.
• Send the video, clear photos and your Order ID through WhatsApp on +91 9079002340 or by email to care@govindjee.store within 24 hours of delivery.

Without complete proof, or if reported after 24 hours, we may not be able to raise a courier claim.

Because food products are perishable, a return or replacement is considered only for a product that is damaged, leaked, unusable on arrival or received past its expiry date, subject to verification. Returns are not accepted for taste preferences or for opened, tampered or partially consumed products.

Contact us through WhatsApp, call or email within 24 hours of delivery — +91 9079002340 or care@govindjee.store. Include your Order ID, issue details, clear photos and the complete unboxing video.

After an approved claim is verified, the refund is processed to the original payment method. It usually reflects within 5–7 working days, depending on the bank or payment provider.

Shelf life varies by product. Please check the product page and pack label for the applicable best-before details. Store products in a cool, dry place and keep the pack airtight after opening.

Ingredients and allergens vary by product. Products may contain or be processed in facilities that handle peanuts, tree nuts, sesame, gluten, soy and dairy. Please read the individual product label carefully before consumption.

Email: care@govindjee.store
Call or WhatsApp: +91 9079002340
Support hours: 10:00 AM – 6:00 PM, Monday to Saturday
Address: D-84 Jan Path, Shyam Nagar, Jaipur – 302019, India

For order-related queries, please mention your Order ID.