Privacy policy
Last Updated: August 2026
This Privacy Policy explains how GovindJee collects, uses, stores and shares personal information when you visit our website, place an order or contact our team.
Our online store operates on Shopify, which provides the ecommerce infrastructure supporting our website and shopping experience.
1. Information We Collect
Contact Information
Your name, phone number, email address, and billing or delivery address.
Order and Payment Information
Products ordered, transaction details, payment status and the payment method selected at checkout.
Account Information
Information associated with your customer account, order history and shopping preferences, where applicable.
Website Usage Information
Pages visited, interactions with our website, referring pages and general browsing activity.
Device and Technical Information
IP address, browser type, device information, operating system, cookies and session identifiers.
Communication Information
Messages, emails, support requests, feedback and other information you choose to share with us.
Payment transactions are processed through authorised payment service providers. We do not ask customers to share card PINs, banking passwords or one-time passwords with our support team.
2. How We Collect Information
When you place an order, provide delivery details, create an account or contact us.
When you browse our website or interact with its features.
Through Shopify and service providers supporting our online store.
Through payment, logistics, customer communication and analytics services, where applicable.
Through cookies and similar technologies used to support website functionality and understand usage.
3. How We Use Your Information
Process orders, confirm payments and arrange delivery.
Send order confirmations, tracking links and delivery updates.
Respond to product questions and customer support requests.
Review cancellation, return, replacement and refund requests.
Maintain customer accounts and relevant order records.
Improve website functionality, customer experience and our services.
Send product updates or marketing communications where you have opted in or where otherwise permitted.
Identify suspicious activity, prevent fraud and protect our website.
Meet applicable tax, accounting, legal and regulatory requirements.
4. WhatsApp, Email, SMS and Cookies
Order and Service Communications
We may contact you through WhatsApp, email, SMS or phone regarding your order, payment, delivery, tracking, cancellation, refund or customer support request.
These communications help us complete your order and respond to your questions.
Marketing Communications
Where you have opted in or where otherwise permitted, we may share product updates and relevant communications through WhatsApp, email or SMS.
You may request that marketing communications stop by using an available unsubscribe option or contacting us directly.
Opting out of marketing messages does not prevent us from sending essential order confirmations, delivery updates or responses to your support requests.
Cookies and Website Technologies
Cookies and similar technologies help our website remember shopping activity, maintain secure sessions, improve functionality and understand how visitors use the store.
You can manage cookies through your browser settings or available website controls. Restricting certain cookies may affect shopping cart, checkout or other website features.
5. How We Share Information
We share information where reasonably necessary to operate our store, complete your order, provide support or meet applicable requirements.
Shopify
For ecommerce infrastructure, checkout, customer accounts and website operations.
Payment Providers
For payment processing, transaction verification and approved refunds.
Logistics Partners
For shipment preparation, delivery, tracking and eligible return arrangements.
Communication Providers
For order updates, customer support and permitted WhatsApp, email or SMS communications.
Analytics and Website Providers
For website performance, security and service improvement, where applicable.
Authorities and Legal Requirements
When disclosure is required under applicable law or necessary to respond to a lawful request.
6. Data Security and Retention
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to fulfil orders, provide support, maintain business records, resolve disputes and meet applicable legal or accounting requirements.
7. Your Choices and Requests
Request access to information associated with your customer account or orders.
Request correction of inaccurate or outdated contact information.
Request deletion of personal information where applicable and legally permitted.
Ask how your personal information is used for our services.
Opt out of marketing communications.
For privacy-related requests, email care@govindjee.store or contact us using the details below.
8. Processing Through Service Providers
Shopify and other service providers supporting our store may process information through systems located in India or other countries where they operate.
Such processing is subject to the relevant provider’s practices and applicable requirements.
9. Updates to This Policy
We may update this Privacy Policy when our website, services, operational practices or applicable requirements change.
The latest version will be published on this page with its updated revision date.
10. Contact Us
Call or WhatsApp
+91 9079002340
Email
care@govindjee.store
Address
D-84, Jan Path, Shyam Nagar,
Jaipur, Rajasthan – 302019, India
Support Hours
10:00 AM–6:00 PM