Privacy policy

Privacy Policy

Last Updated: February 2026

This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website or services. By accessing our site or placing an order, you agree to the practices described below.

Our store is hosted on Shopify, which provides the ecommerce platform that enables us to serve you securely.

1. Personal Information We Collect

A. Contact Information
  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
B. Payment & Order Information
  • Order details
  • Payment method (processed securely by authorised gateways)
  • Transaction history
C. Account Information
  • Username
  • Encrypted password
  • Preferences, wishlist, and saved cart details
D. Website Usage Data
  • Pages viewed
  • Click behaviour
  • Time spent on pages
  • Referring and exit pages
E. Device & Technical Data
  • IP address
  • Browser and device type
  • Operating system
  • Cookies and session identifiers
F. Communication Data
  • Emails or messages you send us
  • Feedback, reviews, and support requests

2. How We Collect Information

  • Directly from you during checkout, account creation, or communication
  • Automatically via cookies, pixels, and analytics tools
  • From Shopify as our ecommerce and hosting provider
  • From service partners such as payment gateways and logistics providers

3. How We Use Your Information

  • Process orders, payments, returns, and refunds
  • Deliver orders and provide shipping updates
  • Create and manage customer accounts
  • Respond to queries and support requests
  • Send marketing communications (email/SMS/WhatsApp) if you opt in
  • Personalise your shopping experience
  • Improve website performance and services
  • Detect and prevent fraud
  • Comply with legal, tax, and regulatory requirements

4. SMS, WhatsApp & Cookies

SMS & WhatsApp Communications
  • Order confirmations and delivery updates
  • Abandoned cart reminders
  • Promotional offers and review requests

You may opt out at any time by replying STOP or using the unsubscribe option provided.

Cookies
  • Remember your cart and preferences
  • Improve user experience
  • Analyse traffic and marketing performance

By using our site, you consent to our cookie usage. Disabling cookies may affect website functionality.

5. How We Share Your Information

  • Shopify for ecommerce and hosting services
  • Payment gateways for secure payment processing
  • Logistics partners for order delivery
  • Email/SMS service providers for notifications
  • Analytics and marketing partners where legally permitted
  • Government or legal authorities when required by law
  • With your consent where explicitly authorised

6. Security & Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide services, fulfil orders, meet legal obligations, or resolve disputes. Inactive customer accounts may be deleted after 36 months.

7. Your Rights

  • Access your personal information
  • Request correction or updates
  • Request deletion where legally permitted
  • Request a copy of your data
  • Opt out of marketing communications

To exercise your rights, email us at care@govindjee.store.

8. International Data Transfers

Your data may be processed in countries where Shopify and our service partners operate. Appropriate safeguards are used where required.

9. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the website indicates acceptance of the revised policy.

10. Contact Us

📧 Email: care@govindjee.store

📍 Address: D-84 Jan Path, Shyam Nagar, Jaipur, Rajasthan – 302019, India