Refund policy
Last Updated: August 2026
We aim to provide a smooth and transparent shopping experience. Since our products are food items, specific conditions apply to cancellations, returns and refunds. Please read this policy before placing an order.
1. Order Cancellations
Cancellation Window
You may request cancellation within 1 hour of placing your order.
How to Request
Contact us through WhatsApp, call or email and share your Order ID and reason for cancellation.
After Processing or Dispatch
An order cannot be cancelled once it has been processed or dispatched.
2. When a Return Is Eligible
Because our products are food items, return or replacement requests are considered only when a product arrives damaged, leaked or unusable, or is received after its expiry date.
Report Within 24 Hours
Contact us within 24 hours of delivery and share your Order ID, clear photographs and a complete, continuous unboxing video.
Unboxing Video Is Compulsory
The video must show the sealed parcel before opening and continue without interruption until all products have been checked.
3. When a Return Is Not Accepted
Personal taste, flavour preference or a change of mind.
An issue reported more than 24 hours after delivery.
A missing, incomplete, edited or unclear unboxing video.
A product opened, tampered with or consumed after delivery.
Damage caused by mishandling or improper storage after delivery.
Custom, personalised, bulk or special-order products, unless they arrive damaged and valid evidence is provided.
All requests are assessed against this policy and the evidence provided.
4. Refund and Replacement Process
Step 1 – Contact Us
Contact us through WhatsApp, call or email with your Order ID, a description of the issue, clear photographs and the complete continuous unboxing video.
Step 2 – Review
Our team will review the submitted evidence and, where necessary, verify shipment details with the logistics partner.
Step 3 – Resolution
Eligible cases may be resolved through a refund or replacement after verification.
Approved refunds are issued to the original payment method.
Refunds generally reflect within 5–7 working days, depending on your bank or payment provider.
A request may be declined if the evidence is unclear, incomplete, edited or inconsistent with shipment records, or if the requirements of this policy are not met.
5. Return Shipping Costs
For an approved return, GovindJee will arrange the product pickup where necessary. Eligible customers will not be charged an additional return pickup fee.
6. Non-Returnable Items
Custom-made or personalised products, bulk or wholesale orders, products marked as non-returnable, and opened, tampered or partially consumed items are generally not eligible for return.
This does not prevent review of a genuinely damaged item reported within the stated time with the required evidence.
7. Need Help?
Call or WhatsApp
+91 9079002340
Email
care@govindjee.store
Support Hours
10:00 AM–6:00 PM
This policy applies to orders placed on the GovindJee website.