Refund policy

Cancellation & Return Policy

Last Updated: February 2026

We aim to provide a smooth and transparent shopping experience. Since our products are food items, certain restrictions apply to cancellations and returns. Please read this policy carefully before placing an order.

1. Order Cancellations

  • You may cancel your order within 1 hour of placing it.
  • To request cancellation, email us at care@govindjee.store with:
    • Your Order ID
    • Reason for cancellation
  • Once an order has been processed or dispatched, it cannot be cancelled.

2. Return Eligibility (Food Products)

As our products are perishable, returns are accepted only in the cases below:

  • Damaged, leaked, or unusable products on arrival
  • Products received past their expiry date

Mandatory Proof Requirement: clear photos and a complete unboxing video from the time the sealed parcel is shown until the products are fully checked.

Important: You must contact us within 24 hours of delivery to raise a return request. Photo and video evidence is necessary for us to raise a claim with the courier partner. All return requests must meet the conditions listed in this policy to qualify.

3. Ineligible Returns

Returns will not be accepted for the following:

  • Personal taste or flavour preference
  • Issues reported after 24 hours of delivery
  • Parcels opened or products consumed without a proper unboxing video
  • Products damaged due to mishandling or improper storage after delivery
  • Custom, bulk, or special-order products (unless damaged on arrival with valid proof)
  • Opened, tampered, or partially consumed products

GovindJee reserves the right to make the final decision on the eligibility of any return, replacement, or refund request.

4. Refund & Replacement Process

Step 1 – Contact Us

Email care@govindjee.store with:

  • Your Order ID
  • Details of the issue
  • Clear photos and an unboxing video

Step 2 – Review

Our team will verify the evidence and, where required, check with the courier partner.

Step 3 – Resolution

  • If approved, a refund or replacement may be provided at GovindJee’s discretion.
  • Refunds will be processed to your original payment method.
  • Refunds usually reflect within 5–7 working days, depending on your bank or payment provider.

Refunds may be rejected if:

  • The photo or video evidence is unclear, incomplete, edited, or appears manipulated
  • The claim is inconsistent with courier tracking records or delivery status
  • The conditions in this policy are not followed

5. Return Shipping Costs

  • For approved cases, GovindJee will arrange the pickup of the product(s).
  • The customer will not be charged any additional fee for the return pickup in eligible cases.

6. Non-Returnable Items

  • Custom-made or personalised orders
  • Bulk or wholesale orders
  • Items specifically marked as “non-returnable”
  • Opened, tampered, or partially used products

7. Need Help?

If you have any questions about cancellations, returns, or refunds, please contact us at:

📧 Email: care@govindjee.store

Note: This policy is applicable to orders placed on the GovindJee website only.