Shipping policy

Shipping Policy

Last Updated: February 2026

We ship prepaid orders only across India through our logistics partner network using Shiprocket Surface. Please read the details below to understand our shipping process, timelines, and guidelines.

1. Shipping Method & Weight Calculation

All orders are shipped via Shiprocket Surface using trusted courier partners.

Courier charges are calculated based on:

  • Dead Weight: Actual weight of the packed products
  • Volumetric Weight: Based on the box dimensions

Volumetric Weight Formula:

Length (cm) × Width (cm) × Height (cm) ÷ 5000

The higher of Dead Weight or Volumetric Weight is considered for shipping charges. This is a standard practice followed by all courier companies. We do not inflate shipping costs — customers pay the same courier fee that we are charged by Shiprocket.

2. Maximum Order Weight

  • Each order can contain items up to a maximum weight of 25 kg.
  • For orders exceeding 25 kg, please place multiple separate orders.

3. Order Processing & Dispatch

  • Orders are processed within 24–48 working hours.
  • Orders placed after 2:00 PM are dispatched the next working day.
  • Orders placed after 2:00 PM on Saturday are dispatched on Monday.
  • No dispatches on Sundays or public holidays.

4. Delivery Timelines (After Dispatch)

  • Rajasthan: 3–5 working days
  • Metro Cities: 4–6 working days
  • Rest of India: 5–7 working days

Delivery timelines are estimates and may vary due to weather conditions, festivals, strikes, courier delays, natural events, or other circumstances beyond our control.

5. Local Delivery (Jaipur Only – Porter)

We offer fast local delivery via Porter for eligible Jaipur pin codes within approximately 20 km of our Shyam Nagar store.

  • Orders placed before 5:00 PM: Delivered within 30–90 minutes
  • Orders placed after 5:00 PM: Delivered the next day

Porter Delivery Charges:
• Fully prepaid at checkout (no cash payment during delivery)
• Charges depend on distance and weight
• Orders weighing 10–20 kg may require multiple trips

6. Damaged Parcel / Short Shipment

While we pack orders securely, damage may occur during transit. In such cases:

  • If the parcel is visibly damaged, you may refuse delivery or accept it with a delivery remark.
  • Record a clear unboxing video from the sealed parcel opening until all items are checked.
  • Share the video and photos with us within 24 hours of delivery.
Important: Without proper proof (complete unboxing video + photos), or if reported after 24 hours, we may not be able to raise a claim with the courier partner.

7. Return & Replacement Eligibility

Food products are perishable. For safety and hygiene reasons, returns or replacements may be rejected if:

  • No unboxing video is provided
  • Damage is reported after 24 hours of delivery
  • A visibly damaged parcel was accepted without a delivery remark

We support genuine cases strictly as per courier partner rules and FSSAI guidelines.

8. Shipping Support

For shipping or delivery-related queries, please contact us at:
📧 care@govindjee.store

9. Shipping Charges (Shiprocket Surface)

Shipping charges are calculated based on the higher of Dead Weight or Volumetric Weight.

Weight Slab (g) Charge (₹)
0 – 500 65
501 – 1000 120
1001 – 2000 200
2001 – 3000 235
3001 – 4000 275
4001 – 5000 315
5001 – 6000 345
6001 – 7000 375
7001 – 8000 405
8001 – 9000 435
9001 – 10000 465
10001 – 11000 500
11001 – 12000 530
12001 – 13000 560
13001 – 14000 600
14001 – 15000 640
15001 – 16000 680
16001 – 17000 720
17001 – 18000 760
18001 – 19000 800
19001 – 20000 840
20001 – 21000 880
21001 – 22000 920
22001 – 23000 960
23001 – 24000 1000
24001 – 25000 1040